Use the following steps if the QuickBooks File Doctor can't run successfully on your computer or you prefer a manual solution.
- Go to the computer that stores your company file(s) and close QuickBooks.
- Delete the Network Descriptor (*.ND) file (QuickBooks creates this file automatically):
- Open the folder where the company file is stored and find the file with an .ND file extension; it looks something like MyCompanyFileName.QBW.ND.
- Right-click the .ND file and choose Delete.
- Configure the QuickBooks Database Manager:
- Click the Windows Start button and choose Programs > QuickBooks > QuickBooks Database Server Manager.
Note: In Windows 8, on your keyboard, press Windows type QuickBooks Database Manager, and then click QuickBooks Database Manager. - Click the Add Folder button.
- Find the folder with the QuickBooks company file (or files) and click OK.
- (Optional) Repeat steps 3b and 3c to add additional folders.
- Click the Scan button. The QuickBooks company files found list shows all the company files QuickBooks Database Server Manager is hosting.
- After the scan is complete, click Close.
- Click the Windows Start button and choose Programs > QuickBooks > QuickBooks Database Server Manager.
Check the company file access permissions in Windows.
http://support.quickbooks.intuit.com/support/articles/SLN41400
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